We arrived at our site at Rainbow Plantation…an Escapee Park near Gulf Shores on Thursday. Friday morning I got up and took our dog Nick outside to take care of his business. I came back in and was finishing breakfast when I needed to go back out to get something out of the truck. The door was locked shut and we couldn’t get out. We tried several times, but we were locked in! I crawled through the egress window and thought if I keyed in our code it would unlock the door…no luck.. I tried 2 or 3 times and still nothing. This time I tried the key and moved it to the unlock position…still nothing, then I tried the FOB and still…NOTHING. So here we were, I was locked out and Gerri and our dog were locked in. I called Oliver and talked with Jason and tried his suggestions…nothing. I called RV Lock company from where the lock came from and talked with Dave, a tech there. He had me tell Gerri to take off the 4 screws on the inside and then pull the red and white wires connection off. She did that…nothing…we were still 1 locked in and 1 out. I talked with Jason again and tried a couple other suggestions…nothing. After 1 hour of trying, it was suggested I call a certified rv tech to come and unlock the keyless entry. The RV tech worked for 2 hours following everything that Jason and the tech from RV lock told him to do via. the phone. Again, NOTHING. The RV Lock company said they had never had this problem before and definitely nothing like this. The lock was somehow jammed and was not unlocking. After 3 hours of trying, it was decided to do all we could to break the lock off. Finally we did, but by doing that, part of the door by the lock was damaged. We were now UNLOCKED, but no lock or handle on the door.
We once again called and talked with Jason and it was decided that we should come up to the plant and they would replace the door and lock. So about 2:15 pm we bungeed the door shut and headed north. After about 7 hours of driving, we found a safe campground that had a spot for us. We then bungeed the door shut from the inside and went to bed.
We got to Hohenwald around noon Saturday and Dustin met us there since Oliver graciously allowed us to park in the showroom/PDI area since we had no way to lock our Ollie. Anita was there so she let us in. We were allowed to borrow a key to the building so we could come and go as needed.
Monday morning we took our Ollie to the plant and met Jason there and talked about the solution and possible causes. Jason said they would put on a new door and whichever lock we wanted…no cost. He also checked the egress window framing as we crawled in and out of that window several times while we were trying to fix it ourselves. Before we left, Jason said they were going to do some R&D on this problem to see what could have caused this. It could have been a total fluke with the lock, we don’t know. He said he would get back with us about what they found. For now, we put the traditional lock back on until I regain my confidence in the keyless entry lock.
Oliver did an incredible job attending to our needs and fixing our Ollie so we could get back on the road. I cannot say enough for the positive support we received from the Oliver Company…100% Kudos. I don’t know of any other rv manufacturer that would have been as open and supportive as the Oliver Company.